Important Canada Shipping Information

Wednesday, November 30, 2011

Attention Canada Team Members:

Your local Canada warehouse is only days away from shipping your product; however, your help is needed to make this transition as smooth as possible!

So that Canadian orders are processed efficiently, shipped on-time, and delivered quickly, your attention is needed with following tasks:

Physical Shipping Address Required

Purolator is Synergy's official carrier for the delivery of all Synergy orders. As a result, orders cannot be shipped to any PO Box address. If your shipping address with Synergy is currently a PO Box, please contact Customer Service immediately to provide a physical address. Without a physical address, your order will not ship. Customer Service can be contacted at (801) 431-7660.

Note: If you live in a rural area, Purolator has indicated that you must provide a civic number or fire number with your address.

Autoship Orders

If you are set up to receive a monthly Autoship order, all products in that order must come directly from either the Canada warehouse with Canada approved products (ProArgi-9+ and Mistica) or from the United States as a PI (Personal Import) order. You cannot have products from both warehouses on an Autoship template.

As a reminder, ProArgi-9+ canisters (MB and CB) and Mistica are currently the only Canada approved products in the Canada warehouse. For a list of PI products available to be shipped from the USA, please contact Customer Service at (801) 431-7660.

If you know your Autoship needs to be adjusted, please contact Customer Service immediately. Any current Autoship templates containing both Canada approved products and PI products will result in a delay in our system until this has been resolved. Synergy Customer Service will also be proactively contacting Team Members who have Autoship templates that need adjusting.

Click here for a printable PDF that contains complete details on the pricing, product packs, and FAQs pertaining to the new Synergy Canada warehouse.

Thank you for your assistance with these important details.

Sincerely,

Synergy WorldWide

Synergy WorldWide

Some say he’s half man half fish, others say he’s more of a seventy/thirty split. Either way he’s a fishy bastard.

0 comments: